Patience and Tenacity

Kim,

I did want to tell you personally how grateful I was for your compassion, attention to detail and patience in working with me on my sister’s memorial.

In a world where “excellent customer service” is often touted, yet rarely approached, working with you was a joy. The need I had to see the lettering match that was already on the stone in font, spacing, and point was very important. If it had not been done so perfectly, it would have been very obvious. Your willingness to get it correct by seeing for yourself what was already there, then working with the layout, design, and engraving staff was tremendous.

My Father would be very pleased I got this done right for my sister. Because I know how important that would be to him, I feel so good about it. Thank you again for your guidance, patience, recommendations, and tenacity. I could not be more pleased with your genuine excellent customer service.

-Paul Kuenzi